Return Policy

We do not accept returns or exchanges unless the item you purchased is defective/incorrect item. If you receive a defective/incorrect item, we really appreciate if you could get back to us within 48 hours upon receiving a defective/incorrect item. It is important to provide more information about your return and you may contact us at Toll Free Number 1800-88-9991 or e-mail to csv.online@melilea.com. We will assist you right away.

You can send the item you consider defective at your own cost to the address below:

MELILEA (M) Sdn Bhd
Melilea Tower, No. 6, Avenue 3,
The Horizon, Bangsar South,
No.8, Jalan Kerinchi, 59200
Kuala Lumpur, Malaysia.

For returned defective item, we will begin a quality check on the defective item and to either approve or reject the return requested. Once processing is completed, you will receive an e-mail or SMS notification within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price.

The below table is the processing time of your refund based on the refund method:

For incorrect item, we will conduct an investigation and you will receive an e-mail or SMS notification within a reasonable period of time, and we will arrange the correct item to be shipped to your designated address.